Privacy Policy

Effective Date: April 20, 2025

At Esimora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your rights.

1. Information We Collect

We may collect the following information when you use our services:

Personal details: name, email address, and contact info

Device data: device model, operating system, eSIM compatibility

Payment information: (handled securely via third-party processors)

2. How We Use Your Information

We use your data to:

Provide and improve our services

Process eSIM purchases and activations

Respond to support requests

Comply with legal obligations

3. Who Has Access to Your Data

Your information may be shared only with:

Trusted service providers (e.g. payment processors)

Mobile network partners for eSIM activation

Legal authorities, if required by law

All third parties must comply with data protection laws.

4. Data Security

We take security seriously. Your data is stored securely and we use industry-standard practices to prevent unauthorized access.

5. Your Rights

You have the right to:

Access your personal data

Request correction or deletion

Withdraw consent at any time

File a complaint with your local data protection authority

6. Data Retention

We keep your data for as long as your account is active, and for up to 6 months after termination, unless required otherwise by law.

7. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you via email or app notification when major changes occur.